Remote Ticket Entry

Do you call in multiple tickets?  Need a faster, easier method to get your locates done. Use RTE to put in your own locate requests right from your PC.

RESPECT THE MARKS Before digging, be sure that all utilities have responded to your locate request. The North Carolina 811 representative will advise you during your call of the member utility owners we notify for you. The underground facilities located on your property will be identified by color coded paint, stakes or flags. It is the responsibility of the caller to contact a utility locating company to have any private lines located. Once the underground facilities have been located it is very important that the stakes, flags or paint not be disturbed. Refer to the color code chart as a guide to identify the marked underground facility.


The width of the location tolerance zone includes 24 inches on each side of the utility plus the width of the utility itself. If you must dig within the tolerance zone, digging with caution by hand is recommended to help reduce the possibility of damage to the located utility. If a damage occurs, you will need to notify the facility owner directly, and you can dial 811 to enter a report of damage to underground facilities. In the event of a gas product release, please quickly and safely move up wind and dial 911 to report.

Contractors throughout North Carolina dig into the soil on a daily basis.  It is vital to educate all those that propose to dig into the ground about the dangers beneath the soil. Fortunately, you can find out where utility owned lines are buried on your property by dialing 811 . When you make that call, we will notify our member utility companies of your excavation needs and they will locate their buried utility lines, free of charge.


During your call to 811, you will be asked a series of questions designed to help pinpoint the location of the project. 


Please have the following information ready when you call 811


  • Phone number
  • Address (including the county)
  • Is it inside or outside city limits?
  • Is it in a subdivision?
  • A cross-street name (nearest intersecting street & is it within a 1/4 mile)
  • Where exactly is the area you wish to have located? (are you marking the area with white paint or flags)
  • Work date, time, how long will the work take, what type of work is it and who is it for

At the conclusion of your call, you will be given a ticket number and a verbal list of utility companies that are notified by North Carolina 811. This does not mean each member listed owns buried utilities on your property. You will want to write down the names of the utility companies for easy reference. Every utility company is not a member with North Carolina 811.


WAIT THE REQUIRED TIME
North Carolina law requires a three working day notice be given to the utility owners before your digging begins. Member facilities have three full working days, beginning the first working day after the notice is given, to mark the locate area requested for their underground utilities or notify the excavator of no conflict in that area. 

NCUCC

We need you!
The North Carolina Utility 
Coordinating Committee needs people like you to take part in your local UCC's. Connect with local utilities to schedule your projects and reduce damages.