We’re all a little busy and forgetful at times, but when it comes to locate requests time is extremely important!  Locates have to be processed, facilities must be located, and crews have to be scheduled  before  excavating.  So when those busy and forgetful moments occur let RTE rescue you! 

A free service provided by North Carolina  811, Remote Ticket Entry will allow the excavator to electronically process locate requests from their location through the use of a computer with an Internet connection.  Non-emergency locate requests submitted via RTE can be processed 24/7, any hour of the day, any day of the week, including weekends and holidays. 

A locate request number is automatically assigned and transmitted directly to the North Carolina 811 members listed on the locate request.

In 2014, NC811 plans to move the RTE application to an HTML5 version. This transition will allow users to access the Remote Ticket Entry program, without download, for both Windows and Mac operating systems. Additionally, RTE users can access and run the application on mobile devices, including either Android or Apple tablets, and smart phones. As of yet, we have not set a specific launch date for the release of the HTML5 version of RTE, but we will keep you informed.

Currently, minimum browser and operating system requirements for HTML5 include:

Browsers
IE 10, Safari 6.0, Google Chrome 23, Mozilla Firefox 17

Operating systems
Windows 7 Service Pack 1 (32-bit and 64-bit editions)
Windows Vista Service Pack 2 (32-bit and 64-bit editions)
Windows XP Professional x64 Edition Service Pack 2
Mac OS X 10.7 Lion
Mac OS X 10.6 Snow Leopard
Google Chrome OS 23

For a brief overview of HTML5, please click on the following link:
www.youtube.com/watch?v=mzPxo7Y6JyA

UPDATED DOCUMENTS

choose a document NC811_RTE_QMUpdate_SEPTEMBER 2012 TE Update June 2012 Emergency & Map NC811 RTE TE Updt December 2012 2013 Ticket Search_Long Term Server