There are (5) RTE Representatives, Wendy Fisher (Manager), Daune Ashburn (RTE Technician), Michelle Jones (RTE Technician), and Stacey Kinlaw (RTE Technician).
An RTE Representative is available Monday thru Friday from 8am to 5pm (excluding holidays). If/when a call needs to be transferred to the RTE Department, please forward to extension 591 for RTE assistance.
No. RTE accounts are created and maintained within the NC811’s User Maintenance. If an RTE User calls the NC811 and request Company/Caller Information be changed or updated within his or her RTE account, please forward the caller to extension 591 and an available RTE Representative will provide assistance.
RTE users has access to the following functions within the RTE application: Inquire, New, Survey, Recent, Retransmit, Destroyed Marks, Update, Cancel, Abort, Log out.
RTE users do not have access to the following functions within the RTE application: Damage, Mowing, Unsusp, Search, Clock, 3hr.
No. The RTE user must call the Notification Center and provide oral notice.
No. The RTE user must call the Notification Center to request a three hour ticket.
No. RTE users cannot add member (s) to a ticket. To request member (s) be added to a ticket, the RTE user must call the Notification Center directly and request the member(s) to be added.