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Remote Ticket Entry is a FREE service provided by NC811 which allows the professional excavator to electronically process locate requests from their location through the use of a computer or smart device with an internet connection.  Locate requests submitted via RTE can be processed 24 hours a day, 7 days a week, 365 days a year! 

SYSTEM / USER REQUIREMENTS:

  • Complete an RTE instructional training course with an RTE representative. 
    ​FREE of charge!
  • Must have internet access.  * High-speed internet is strongly recommended.
  • The latest version of HTML5 Compatible Web Browser
    ​(Chrome, Firefox, Internet Explorer, or Safari).
  • Accept and Abide by NC811 Remote Ticket Entry User Agreement.
  • Basic understanding of requirements for processing a locate request with NC811.
  • Valid Email Address.
  • Valid Phone Number.

*The RTE application is not designed for homeowners.  The application is designed for professional excavators requesting 50+ locate request per month.  


RTE BENEFITS:

  • Define locate description in your own words.
  • Submit notices 24 hours a day, 7 days a week.
  • Instantly receive electronic, printable copies of tickets.
  • Free access to tickets for 4 years.
  • Listing of member facility operators and member contact information. 
  • View most current NC811 map, available with an aerial view.
  • Live RTE help available (Monday thru Friday; 8 am to 5 pm).
  • Access and receive Positive Response data.
  • Interactive locate request between the RTE user and CSR.


For more information, please contact the Remote Ticket Entry department directly by dialing 336-316-0359 Monday thru Friday from 8 am to 5 pm.