WHICH NC811 EMPLOYEES MAKE UP THE RTE DEPARTMENT?

There are (5) RTE representatives: Wendy (RTE Manager), Daune (RTE technician), Michelle (RTE technician), Stacey (RTE
technician), and Sarah (RTE technician)


WHAT ARE THE BUSINESS HOURS OF THE RTE DEPARTMENT?

RTE representative are available Monday through Friday from 8 am to 5 pm (excluding weekends and holidays). For RTE assistance, dial 336-316-0359.


HOW DO I REQUEST TRAINING FOR THE RTE APPLICATION?

To access the Training Request form, in an Internet browser, enter https://www.nc811.org/remote-ticket-entry.html into the address
bar and press Enter to navigate to the Remote Ticket Entry page. Click the REQUEST RTE TRAINING button. A form will appear -
complete all fields and click the SUBMIT button. An RTE representative will contact you within ONE business day to discuss your
request.


CAN RTE USERS CHANGE/UPDATE THEIR OWN COMPANY/CALLER INFORMATION?

No. To update Caller Information, users must contact the RTE department directly by dialing 336-316-0359
Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).


I CANNOT REMEMBER MY ACCOUNT AND PASSWORD FOR THE RTE APPLICATION, HOW CAN I OBTAIN MY CREDENTIALS?

To obtain RTE account information, users must contact the RTE department directly by dialing 336-316-0359
Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).


I AM AN EXISTING RTE USER, AND I HAVE ADDITIONAL COMPANIES I WORK FOR. CAN I HAVE MORE THAN ONE RTE ACCOUNT?

Yes. The RTE user must have separate RTE accounts for each company. To create additional accounts, call the RTE department
directly Monday through Friday from 8 am to 5 pm by dialing 336-316-0359.


MY RTE ACCOUNT HAS NOT BEEN LOGGED INTO IN A WHILE; CAN I RECOVER MY ACCOUNT INFORMATION?

RTE users are encouraged to log into their RTE accounts on a monthly basis. Any inactive accounts (accounts not logged into in
90+ days) will receive a notice via email, which will include a date, to log in. If the account is not logged into by the specified date,
the account will be deactivated. The user will have 30 days from the deactivation date to call and request the account to be
re-activated. If past the 30 days, the individual will need to participate in an RTE training session with an RTE representative.


WHAT TYPES OF TICKET FUNCTIONS DO RTE USERS HAVE ACCESS?

RTE users have access to the following Ticket Entry functions: Inquire, New, Survey, Recent, Retransmit, 3 Hour, Destroyed Marks, Update, Cancel, Abort, Log out.


CAN RTE USERS REQUEST AN EMERGENCY NOTICE USING THE RTE APPLICATION?

Yes. The RTE user can process Emergency notices with the Remote Ticket Entry application 24 hours a day, 7 days a week.


CAN RTE USERS REQUEST 3 HOUR NOTICES USING THE RTE APPLICATION?

Yes. The RTE user can process 3 Hour notices with the Remote Ticket Entry application.


CAN RTE USERS ADD MEMBERS TO A TICKET?

No. RTE users cannot add member(s) to a ticket. In order to add member(s) to a ticket, the user must call NC811 directly by dialing 811 (within NC) or 1-800-632-4949 Monday through Friday from 7 am to 7 pm and request to add member(s).


CAN RTE USERS CREATE A SINGLE ACCOUNT FOR COMPANY WIDE USE?

No. RTE accounts are for individual use only, sharing of accounts is NOT allowed.


WHAT IS THE PURPOSE OF THE MAP IN TICKET ENTRY?

Its purpose is to determine which member facility operators will receive your notice. The members maintain a polygon database of
the general area of their facilities and when your dig site (blue polygon) overlaps member polygon(s), the member will be notified on
the request. Not selecting or incorrectly selecting a dig site may result in one or more facility operators not being notified.


WHAT IF I NEED TO DRAW A DIGSITE IN AN AREA THAT DOES NOT YET SHOW STREETS/PARCELS IN THE MAP?

Make a note in the In-House Comments field stating the area is newly under construction and not able to be mapped because the
streets/parcels are not yet in the map. However, if you are able to determine the digsite using existing streets/parcels, please make a note in the In-House Comments describing how the digsite area was selected.

REMOTE TICKET ENTRY FAQ