Which NC811 employees make up the RTE Department?

There are (5) RTE Representatives, Wendy Fisher (Manager), Daune Ashburn (RTE Technician), Michelle Jones (RTE Technician), and Stacey Kinlaw (RTE Technician).

What are the business hours of the RTE Dept.?

An RTE Representative is available Monday thru Friday from 8am to 5pm (excluding holidays).  If/when a call needs to be transferred to the RTE Department, please forward to extension 591 for RTE assistance.

Can RTE users change/update their own Company/Caller Information?

No.  RTE accounts are created and maintained within the NC811’s User Maintenance.  If an RTE User calls the NC811 and request Company/Caller Information be changed or updated within his or her RTE account, please forward the caller to extension 591 and an available RTE Representative will provide assistance.      

What types of ticket functions do RTE users have access to?

RTE users has access to the following functions within the RTE application:  Inquire, New, Survey, Recent, Retransmit, Destroyed Marks, Update, Cancel, Abort, Log out.

What types of ticket functions do RTE users not have access to?

RTE users do not have access to the following functions within the RTE application:  Damage, Mowing,  Unsusp, Search, Clock, 3hr.

Can RTE users request an EMERGENCY Notice using the RTE application?

No.  The RTE user must call the Notification Center and provide oral notice.

Can RTE users request 3hr notices using the RTE application?

No.  The RTE user must call the Notification Center to request a three hour ticket.

Can RTE users add members to a ticket? 

No.  RTE users cannot add member (s) to a ticket.  To request member (s) be added to a ticket, the RTE user must call the Notification Center directly and request the member(s) to be added.