There are (4) RTE Representatives: Wendy (RTE Manager), Daune (RTE technician), Michelle (RTE technician), and Stacey (RTE Technician).
RTE representative are available Monday through Friday from 8 am to 5 pm (excluding weekends and holidays). For RTE assistance, dial 336-316-0359.
No. To update Caller Information, users must contact the RTE department directly by dialing 336-316-0359 Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).
RTE users have access to the following Ticket Entry functions: Inquire, New, Survey, Recent, Retransmit, 3 Hour, Destroyed Marks, Update, Cancel, Abort, Log out.
Yes. The RTE user can process Emergency notices with the Remote Ticket Entry application 24 hours a day, 7 days a week.
Yes. The RTE user can process 3 Hour notices with the Remote Ticket Entry application.
No. RTE users cannot add member(s) to a ticket. In order to add member(s) to a ticket, the user must call NC811 directly by dialing 811 (within NC) or 1-800-632-4949 Monday through Friday from 7 am to 7 pm and request to add member(s).
No. RTE accounts are for individual use only, sharing of accounts is NOT allowed.