WHICH NC811 EMPLOYEES MAKE UP THE RTE DEPARTMENT?

There are (4) RTE Representatives: Wendy (RTE Manager), Daune (RTE technician), Michelle (RTE technician), and Stacey (RTE Technician).

WHAT ARE THE BUSINESS HOURS OF THE RTE DEPARTMENT?

RTE representative are available Monday through Friday from 8 am to 5 pm (excluding weekends and holidays). For RTE assistance, dial 336-316-0359.

CAN RTE USERS CHANGE/UPDATE THEIR OWN COMPANY/CALLER INFORMATION?

No. To update Caller Information, users must contact the RTE department directly by dialing 336-316-0359 Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).

WHAT TYPES OF TICKET FUNCTIONS DO RTE USERS HAVE ACCESS?

RTE users have access to the following Ticket Entry functions: Inquire, New, Survey, Recent, Retransmit, 3 Hour, Destroyed Marks, Update, Cancel, Abort, Log out.

CAN RTE USERS REQUEST AN EMERGENCY NOTICE USING THE RTE APPLICATION?

Yes. The RTE user can process Emergency notices with the Remote Ticket Entry application 24 hours a day, 7 days a week.

CAN RTE USERS REQUEST 3 HOUR NOTICES USING THE RTE APPLICATION?

Yes. The RTE user can process 3 Hour notices with the Remote Ticket Entry application.

CAN RTE USERS ADD MEMBERS TO A TICKET?

No. RTE users cannot add member(s) to a ticket. In order to add member(s) to a ticket, the user must call NC811 directly by dialing 811 (within NC) or 1-800-632-4949 Monday through Friday from 7 am to 7 pm and request to add member(s).

CAN RTE USERS CREATE A SINGLE ACCOUNT FOR COMPANY WIDE USE?

No. RTE accounts are for individual use only, sharing of accounts is NOT allowed.

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