In North Carolina there are several types of tickets. Let’s look at each ticket in-depth.

A normal ticket is done when any excavation is planned.  This is the standard type of ticket used for excavators digging on a jobsite.  The excavator shall give a 3 working day notice.  ***All location requests are accepted Monday through Friday from 7am to 7pm. Outside these hours and on holidays only emergency locates are accepted by calling 811 directly.  You can also use Remote Ticket Entry to enter a normal locate request. RTE is available online and can be used any hour of the day, any day of the week, including weekends and holidays. A normal ticket should only be used when actual digging will take place.  If you are not digging, a design/survey ticket should be requested.

An emergency locate is done when the caller states that they have an emergency. The Customer Service Representative will not ask if the locate is an emergency and cannot determine whether a true emergency exists; the caller must use the word, “emergency” when requesting the locate.  Emergency is defined in the law as an event involving a clear and imminent danger to life, health, or property, the interruption of essential utility services, or the blockage of transportation facilities, including highways, railways, waterways, or airways that require immediate action.  Callers should not request an emergency just because a job is behind schedule or someone forgot to call it in.  Emergency locates are accepted 24 hours a day 7 days a week and can only be requested by calling 811 directly.

A retransmitted ticket is an existing ticket that can be sent back out to one or all of the members on the ticket within the 15 working day life of the ticket. The caller may request additional members to be added to the ticket, add more directions, or contact numbers, or state that lines have not been marked correctly.   *If the members are added to the request, the added member still has three full working days to mark their underground facilities.

An update ticket extends the original ticket when the work will go beyond the 15 working days.  No changes can be made to the ticket and it cannot be updated until the 12th working day.

The Underground Utility Safety and Damage Prevention Act requires that any excavator performing an excavation or demolition that results in any damage to a facility shall immediately upon discovery of the damage notify North Carolina 811 and the facility operator, if known, and provide the location and nature of the damage. In turn, NC811 will create a Report of Damage ticket and send it to any affected utility immediately. A Report of Damage is not a locate ticket and cannot be used to get lines located. Also, a Report of Damage does not relieve the excavator from any responsibility regarding the damages.

If locate marks have been destroyed, the excavator must contact NC811 to issue a Destroyed Marks ticket requesting a remark of the area from the original ticket.  A Destroyed Marks ticket does not extend the life of ticket; it will expire the same day as the original locate request. A 3 Hour Ticket should not be used in case of destroyed marks.

A design or survey ticket is created by request from companies or individuals responsible for designing underground facilities or those who require a general description and location of existing underground facilities in an area.  Since there will be no digging and, therefore, no risk to the underground utilities; the member utilities or their contract locators have 10 full working days to respond to a design/survey ticket instead of the usual 3 full working days.

If an operator fails to respond to the positive response system, the excavator may proceed if there are no visible indications of a facility at the proposed excavation or demolition area, such as a pole, marker, pedestal, meter, or valve. However, if the excavator is aware of or observes indications of an unmarked facility at the proposed excavation or demolition area, the excavator shall not begin excavation or demolition until an additional call is made to the Notification Center detailing the facility and an arrangement is made for the facility to be marked by the operator within three hours from the time the additional call is received by the Notification Center.  A 3 Hour Ticket should not be used in the case of destroyed marks.