Remote Ticket Entry Manager
Center Operation Manager
"To provide an efficient, affordable communication network service of the highest industry standards to contractors, utilities, and the general public for the purpose of requesting location of buried utilities prior to excavation activities in the interest of promoting job safety and damage prevention."
Member Services Manager
Hours of Operations:
Monday - Friday 7:00am to 7:00pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00pm - 6:59am
Saturday & Sunday - Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.
Secondary Fax Line: 336-294-3623
Tonya Hargraves - Administrative Support
Virginia Kanakanui - Administrative Support
Marshall Dean - Member Services Facilitator
Donna Jones - Member Services Facilitator
Jennifer Penland - Member Services Facilitator
Dana Stamey - Member Services Facilitator
Chuck Hager - Member Services, D.I.R.T. Specialist
Steven Moore - Media Relations Specialist
Howard Corey - Education Liaison
Tami Stout - Education Liaison
Brian Morehouse - Education Liaison
Kevin Smith - Education Liaison
Daune Ashburn - Remote Ticket Entry Technician
Michelle Jones - Remote Ticket Entry Technician
Stacey Kinlaw - Remote Ticket Entry Technician
Center Operation Manager
North Carolina 811, is a non-profit organization funded by its member facilities. We take locate information from anyone engaged in excavation activities. An excavator may include contractors, utilities, and homeowners. The information about proposed excavation is transmitted to the member facility owners that provide service in the requested excavation area. We have a variety of member facility owners including utilities, municipalities, universities, and homeowner’s associations. Member facilities have three full working days, starting at 11:59 pm the day the notice is given, to mark the locate area requested for their underground utilities or notify the excavator of no conflict in that area.
North Carolina 811 does not identify or locate facilities or utility easements. North Carolina 811's role is to notify the facility operators of the proposed excavation and to send positive response information. We also maintain records, as required by the statute.
The 811 service is free of charge to all excavators. North Carolina 811 also takes requests from those persons who do not plan to excavate but wish to find out what utilities are in a particular area. These types of requests are referred to as Survey/Design locate requests and they require a 10 business day notice.
North Carolina 811 provides a toll free number, 1-800-632-4949, that can be reached from anywhere in the continental United States or you may dial 811 within North Carolina. North Carolina 811 does not mark utility lines; we do provide an easy communication link between excavators and utility owners.