The NC811 Remote Ticket Entry Department offers CENTER LOGiX, a free service that allows professional excavators to submit locate requests from any computer or smart device with an internet connection. CENTER LOGiX requests can be processed 24/7/365. This service is designed for professional excavators submitting 50 or more new requests per month.
Live training is required prior to use and is offered in English only. *Para hablar con un representante de servicio al cliente bilingüe, comuníquese directamente con NC811 de lunes a viernes, de 8:00 a.m. a 5:00 p.m., llamando al 1‑800‑632‑4949 o al 811 (en Carolina del Norte)
To get started, click the Request Training button below.
Receive printable, electronic copies of your tickets via email.
Access a full listing of member facility operators and their contact information.
View the most current NC811 maps, including high-resolution aerial views.
Live RTE help is available Monday through Friday, 8 am to 5 pm.
Access Positive Response data as provided by the member
Interactive ticket processing between the RTE user and a CSR.
For more information, please contact the Remote Ticket Entry department directly by dialing 336-316-0359 Monday thru Friday from 8 am to 5 pm.
SYSTEM / USER REQUIREMENTS:
Complete a FREE CENTER LOGiX instructional training course with an RTE representative.
High-speed internet is strongly recommended for optimal performance.
Use the latest version of an HTML5-compatible browser (Chrome, Firefox, Edge, or Safari).
Accept and abide by the NC811 Remote Ticket Entry User Agreement.
Possess a basic understanding of NC811 locate request requirements.
A valid email address and phone number are required.
The CENTER LOGiX application is designed for professional excavators consistently requesting 50 or more NEW locate requests per month. It is not available for homeowner use.
*The CENTER LOGiX application is not designed for homeowners, but rather for professional excavators consistently requesting 50+ NEW locate requests per month.
We have compiled a comprehensive list of questions regarding RTE to help clarify key topics, address areas of interest, and ensure a thorough understanding. These questions have been gathered from various perspectives and are intended to facilitate productive discussion and provide valuable insights.
There are (5) RTE representatives: Wendy (RTE Manager), Daune (RTE technician), Michelle (RTE technician), Stacey (RTE technician), and Sarah (RTE technician)
Monday through Friday from 8am to 5pm (excluding weekends and holidays). For RTE assistance, dial 336-316-0359.
Click the “Request Training” button on this page. Once your form is submitted, an RTE representative will review it and email you a link to schedule your live training session.
No. For a Report of Damage notice, the user must call NC811 directly by dialing 1-800-632-4949 Monday through Friday from 7 am to 6 pm.
To update Excavator Information, users must contact the RTE department directly by dialing 336-316-0359 Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).
On the CENTER LOGiX sign-in page, click “Forgot Password?” and follow the on-screen instructions to reset your credentials.
Yes. To request additional organizations added to your account, call the RTE department directly Monday through Friday from 8 am to 5 pm by dialing 336-316-0359. An RTE representative will be happy to assist you.
Remote Ticket Entry users are encouraged to log into their CENTER LOGiX accounts on a monthly basis. Any inactive accounts (accounts not logged into in 90+ days) will receive a notice via email, which will include a date, to log in. If the account is not logged into by the specified date, the account will be deactivated. The user will have 30 days from the deactivation date to call and request the account to be re-activated. If past the 30 days, the individual will need to participate in an CENTER LOGiX training session with an CENTER LOGiX representative.
Remote Ticket Entry users have access to the following Ticket Entry functions: Inquire, New, Survey, Recent, Retransmit, 3 Hour, Destroyed Marks, Update, Cancel, and Exit.
Yes. The Remote Ticket Entry user can process Emergency notices with the CENTER LOGiX application 24 hours a day, 7 days a week.
Yes. The Remote Ticket Entry user can process 3 Hour notices with the CENTER LOGiX application.
No. In order to add member(s) to a ticket, the user must call NC811 directly by dialing 811 (within NC) or 1-800-632-4949 Monday through Friday from 7 am to 6 pm and request to add member(s).
No. CENTER LOGiX accounts are for individual use only, sharing of accounts is NOT allowed.
Its purpose is to determine which member facility operators will receive your notice. The members maintain a polygon database of the general area of their facilities and when your dig site (blue polygon) overlaps member polygon(s), the member will be notified on the request. Not selecting or incorrectly selecting a dig site may result in one or more facility operators not being notified.
Make a note in the In-House Comments field stating the area is newly under construction and not able to be mapped because the streets/parcels are not yet in the map. However, if you are able to determine the digsite using existing streets/parcels, please make a note in the In-House Comments describing how the digsite area was selected.
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