Hours of Operations:
Monday - Friday 7:00am to 7:00pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00pm - 6:59am
Saturday & Sunday - Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.
Main Office Number: 336-855-5760
Main Office Fax Number: 336-299-1914
Secondary Fax Line: 336-294-3623
It is the law in NC to call 811. North Carolina 811 is a utility notification call center for underground excavation. NC811 will notify your local utilities of your intent to dig. Those utilities will send locators to mark your publicly managed underground lines within 3 business days prior to your excavation. NC811 is not a government agency. We are a non-profit organization funded by our member utilities and managed by a board of directors. NC811 does not schedule the marking of utilities. Buried utilities are marked by the facility operators that own the lines. Only publicly own lines will be marked when contacting 811.
This section covers a wide variety of topics.
If you are unsure simply select "General Questions"