Hours of Operations:
Monday - Friday 7:00am to 7:00pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00pm - 6:59am
Saturday & Sunday - Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.
Main Office Number: 336-855-5760
Main Office Fax Number: 336-299-1914
Secondary Fax Line: 336-294-3623
NC law requires anyone engaging in excavation or demolition activities to contact NC811 at least three working days prior to starting the work. NC811 will then notify the member facility owners within your area of excavation or demolition. The member facility owner has three working days to provide a response and to mark any underground facilities that may be in conflict with the work area. Only publicly owned lines will be marked by the facility owner.
NC811 is a non-profit organization fully funded by the member facility owners and managed by a board of directors. NC811 is not a government agency.
This section covers a wide variety of topics.
If you are unsure simply select "General Questions"