Hours of Operations:
Monday - Friday 7:00am to 7:00pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00pm - 6:59am
Saturday & Sunday - Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.
Secondary Fax Line: 336-294-3623
This section covers a wide variety of topics.
If you are unsure simply select "General Questions"
North Carolina 811 does not locate underground facilities. 811 is the notification center. Utilities will be located by the utility owers which employ locator services. To have underground facilities located, excavators and/or homeowners must dial 811 or 1-800-632-4949 or access the Single Address Ticket application to process a locate request. Emailed requests are not accepted.