Hours of Operations:

Monday - Friday 7:00am to 7:00pm open for all
locate requests (excluding holidays) 
Emergency locates run from 7:00pm - 6:59am
Saturday & Sunday  - Emergency locate requests only  
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.  
Someone is always available to take an emergency locate request. 

Main Office Number: 336-855-5760
Main Office Fax Number: 336-299-1914

Secondary Fax Line: 336-294-3623

First take a look at our new and improved frequently asked questions page

This section covers a wide variety of topics.

which department you 
​would like to contact?

If you are unsure simply select "General Questions"

Please note:

North Carolina 811 does not locate underground facilities. 811 is the notification center. Utilities will be located by the utility owers which employ locator services. To have underground facilities located, excavators and/or homeowners must dial 811 or 1-800-632-4949 or access the Single Address Ticket application to process a locate request. Emailed requests are not accepted.