Service Overview
Utility companies have many buried (underground) facilities throughout their service area. When anyone, such as a contractor or homeowner, decides to dig they may hit one of these facilities and may cause serious damage, injury or death to themselves and/or others. Before anyone digs, they must have utility company personnel or their representatives go to the dig site and mark where the underground facilities are so that they may be avoided. Before the existence of North Carolina 811, Inc. a contractor had to make many phone calls to notify the utility companies of the dig. In doing so, a contractor might not always alert all of the utility companies that had facilities in the area.

Job posting for

CUSTOMER SERVICE REPRESENTATIVE

NORTH CAROLINA 811, INC.
​Greensboro, NC


Essential Functions and Duties:
Customer Service Representatives are expected to project a professional company image through phone interaction with excavators and general public. Duties include answering telephone calls, accurately recording excavation data for underground notification and reading maps.

Hours:
Day, Evening or Night Shifts.  Job may involve overtime, split-shifts and weekends.

Training:
On-site training.

Requirements/Abilities: 
At least one year of customer service experience
Basic Computer and Arithmetic Skills
Clear Verbal Communication Skills
Type at least 35 wpm
Multi task while maintaining integrity and quality service
Memorize, focus and pay attention to detail
Effectively observe, listen and understand.
Learn company specific software applications

Starting Pay:
$11.00 per hour and bilingual CSR's ARE $14.00 per hour with opportunity for rate increase upon completion of 90 days in addition to completion of specific years of service.

Benefits:
Paid Time Off (PTO) earnings upon hire date, paid holidays, company paid medical and dental benefits for employee, short term disability, long term disability, retirement plan, and 401K.

Other:
All other duties, as assigned by a Manager.

positions NOW AVAILABLE

What is North Carolina 811
We are located in Greensboro, North Carolina. North Carolina 811, Inc. is a non-profit organization that takes excavation information from contractors, utilities, homeowners or from anyone engaged in excavation activities. This information is then transmitted to our members who fund our organization. Each caller is informed of the members that will be notified. The excavator needs to call directly, any utility owners or their representative that is not a member, to physically mark the utility lines.

The Center provides a toll-free
 number 1-800-632-4949 in or outside North Carolina in the continental United States, 811 may be dialed within the state of North Carolina. North Carolina 811, Inc. does not mark utility lines, but it does provide an easy communications link between the excavator and utility owners.​