Dial 1-877-632-5050

Press #1 to obtain the results of a locate request

Enter the locate request number followed by the # sign

Use the number 1 for the letter A

Use the number 2 for the letter C

A response will be given for each member utility

Member Response Codes

  • 10 No conflict, utility is outside of stated work area

  • 20 Marked

  • 30 Not complete

  • 32 Locate Not Complete, additional communication with the excavator required. Unable to contact the excavator.

  • 40 Could not gain access to property, locator will contact excavator

  • ​45 Railroad Facility Not Marked. Any excavation, access, construction, or installations on railroad property require appropriate railroad permit(s) from railroad owner/operator.

  • 50 Critical facility not marked, The utility owner or their designated representative have contacted the excavator and have agreed to a period that an owner representative must be present during excavation to identify the unmarked facility and/or monitor the excavation

  • 55 Critical facility marked. The utility owner or their designated representative have contacted the excavator and have agreed that an owner representative must be present during excavation ​

  • 60 Locator and excavator agreed and documented marking schedule

  • 70 Excavator completed work prior to due date

  • 80 Member’s Master Contractor is responsible for locating facilities

  • 90 SURVEY DESIGN REQUEST ‐ Facility Has been Marked in the Field

  • 92 SURVEY DESIGN REQUEST ‐No Facilities in the Area

  • 94 SURVEY DESIGN REQUEST ‐ Facility Records Provided

  • 98 SURVEY DESIGN REQUEST ‐ Access to Facility Records Provided 

  • ​100 Location request denied due to Homeland Security Concern.  Member utility operator needs to confirm legitimacy of the proposed excavation and may need additional information. 

  • 110 Subaqueous Facilities Present.  Member utility owner will locate facilities within 10 full working days. 

  • 888 Extraordinary Circumstances Exist.  Member utility owner unable to complete location request until (Date / Time).

  • 999 Member has not responded by the required time

What is Positive Response?

Positive Response is a means for the members of North Carolina 811 to provide information regarding the disposition of a location request to the excavator. Have the facilities been marked? Does the locator need to meet with the contractor or are there no facilities in the area of excavation? There is no charge to the excavator in retrieving the information and members can save the cost of retransmitted location requests. Positive Response closes the circle of information on a location request. From the excavator, to the member and back to the excavator. The Response is Positive!

How Do I Use It?

There are a number of options when it comes to checking the response to the location requests that you have received. Telephone or web. You can review those requests by dialing 1-877-632-5050 or on the website click the Check Positive Response Status A or C System buttons.

Members using a Ticket Management System should have the ability to connect directly with the Positive Response System and automatically provide their responses on each location request. Use the Newtin Log-In button below to submit Positive Response information after you have been set up in our system.